Front Office Manager

22 hours ago


St Helens, St. Helens, United Kingdom Klarent Hospitality Full time
Front Office Manager

Klarent Hospitality is seeking a highly skilled and experienced Front Office Manager to join our team at the 4-star Mercure Haydock Park Hotel. As a key member of our hotel management team, you will be responsible for overseeing the entire Front Office operation, ensuring high standards of guest satisfaction, and driving revenue growth.

Key Responsibilities:
  • Oversee the Front Office team, ensuring excellent guest service and high standards of performance
  • Evaluate guest satisfaction and monitor trends to drive continuous improvement
  • Maximize room occupancy and revenue through effective sales techniques and up-selling
  • Manage staff performance, training, and development to ensure a high-performing team
  • Recruit, train, and develop Front Office team members to meet business demands
Requirements:
  • Proven experience in Front Office management, preferably in a 4-star hotel environment
  • Excellent leadership, communication, and interpersonal skills
  • Ability to work morning, afternoon, evening, and weekends, including bank holidays
  • High level of commercial awareness and sales capabilities
  • Familiarity with Property Management Systems, such as On Q
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development within the Klarent Hospitality Group
  • Recognition and rewards for outstanding performance
  • A dynamic and supportive work environment

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland, offering a unique opportunity for career advancement and personal growth. If you are a motivated and experienced Front Office professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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