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Customer Service Team Lead

2 months ago

Leicester, Leicester, United Kingdom Get Laid Beds Full time
{"title": "Customer Service Team Lead", "description": "Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Get Laid Beds. As a key member of our customer service team, you will be responsible for leading a team of customer service administrators, providing guidance and support to ensure exceptional customer experiences.

Key Responsibilities
  • Lead a team of customer service administrators, providing guidance and support to ensure exceptional customer experiences.
  • Train new employees on company policies, procedures, and customer service best practices.
  • Monitor and evaluate performance with the guidance of the customer service manager.
  • Provide coaching and feedback to improve performance and ensure high-quality customer interactions.
  • Handle escalated customer inquiries or complaints in a professional and timely manner.
  • Collaborate with other departments to resolve complex customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in developing and implementing customer service policies and procedures.
Requirements
  • Previous experience in an office or administrative supervisory role.
  • Strong knowledge of customer service principles and practices.
  • Excellent phone etiquette and communication skills.
  • Proficiency in using computer systems.
  • Demonstrated ability to assist and guide a team effectively.
  • Strong organizational and clerical skills.
Benefits
  • 35-hour week permanent position.
  • 9am-5pm with 1 hour lunch.
  • Rotating Saturday work (about every 4th Saturday) with a day off during the week.
  • Incremental annual bonus after 2, 3, and 4 years of service.
  • Statutory pension.
  • Generous product discounts.
  • Free onsite parking and tea/coffee.
", "lang_code": "en-US"}