Airport Operations Manager

7 days ago


Castle Donington, Leicestershire, United Kingdom MANCHESTER AIRPORT PLC Full time
About the Role

We are seeking an experienced Airport Operations Manager to lead our Car Parks team at Manchester Airport PLC. As a key member of our airport operations team, you will play a crucial role in ensuring the smooth and efficient operation of our car parks, providing an exceptional customer experience for our passengers.

Key Responsibilities
  • Drive car parks performance, utilizing data analysis to optimize throughput and demand.
  • Promote a culture of continuous improvement and encourage team members to suggest process improvements.
  • Ensure Standard Operating Procedures (SOPs) are well communicated and understood by the team.
  • Manage operational Health & Safety requirements, including risk assessments, to maintain a safe working environment.
  • Develop and implement effective communication strategies to keep team members informed and engaged.
  • Lead the landside operations team, providing guidance and support to team members, and carrying out people management activities.
About Us

Manchester Airport PLC is a leading airport operator, serving over 4 million passengers annually. We are committed to providing a world-class customer experience and are dedicated to sustainability and community engagement. Our airport supports over 6,000 jobs and generates around £300m each year for the region.

What We Offer
  • 24 days holiday plus bank holidays
  • Free parking
  • Subsidized public transport
  • Huge range of company discounts
  • Free Virtual GP service, available 24 hours a day, 7 days a week
  • Care Concierge service
  • Two volunteering days per year
Requirements
  • Experience of leading a team, with excellent communication and interpersonal skills.
  • Ability to build effective relationships with customers and colleagues.
  • Passion for delivering excellent customer service and striving for best practice improvements.
  • Ability to prioritize workloads in a fast-paced environment.
  • Strong role model for the Car Parks team.
  • Advocate for change and support the team through process improvements.


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