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Lodge Manager

2 months ago

Amersham, Buckinghamshire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an experienced and customer-focused individual to join our team as a Lodge Manager at Blenheim Lodge in Amersham, Bucks. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, managing the day-to-day operations of the lodge, and ensuring the overall quality of life for our homeowners.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Organize activities and events to enhance the lifestyle of our residents, promoting a sense of community and social interaction.
  • Coordinate with contractors, suppliers, and internal colleagues to ensure seamless delivery of services.
  • Conduct health and safety checks, ensuring compliance with regulatory requirements.
Requirements
  • Proven experience in customer-facing roles, preferably in a retirement living or social housing setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.
  • Ability to work independently, using initiative and discretion to resolve issues and make decisions.
  • Strong organizational and administrative skills, with proficiency in Microsoft Office applications.
  • Knowledge of health and safety regulations and procedures.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A supportive and collaborative work environment.
  • The chance to make a positive impact on the lives of our residents.