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Administrative Support Specialist

2 months ago


Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Position Overview

The Norfolk & Suffolk Foundation NHS Trust is seeking a personable and skilled Administrative Support Specialist to assist the Parent and Infant Relationship Service (PAIRS) alongside the Perinatal Community Mental Health Team. This dual role is ideal for an individual who is sociable and self-assured, possessing the organizational abilities necessary to manage their own tasks while catering to the service's requirements.

Key Responsibilities

Your responsibilities will encompass welcoming service users and their families, addressing inquiries via phone and email, processing referrals, maintaining patient documentation, drafting correspondence, producing reports, recording and distributing meeting minutes, and providing support to senior management. Each day will present unique challenges and a variety of tasks.

This position will involve both Clinical Administration and Management Support Administration functions.

You will become part of a multi-disciplinary team composed of proficient professionals, supported by a dedicated group of administrators, all within a positive and collaborative work environment.

The role offers opportunities for personal and professional development; please refer to the section titled "Working for your Organisation" for additional information.

Essential Skills and Qualifications

Candidates must exhibit outstanding interpersonal skills, with a strong commitment to confidentiality and enhancing the service user experience.

Proficiency in customer service and comprehensive administrative experience are crucial for this role. The successful candidate will also be required to attend meetings, accurately record minutes, and follow up on necessary actions.

Joining a friendly and dedicated team, you should possess a working knowledge of Microsoft Office applications, including Word, Excel, and Outlook. Familiarity with the Lorenzo system is advantageous but not mandatory, as comprehensive training will be provided. Skills in diary management and minute-taking are also essential.

It is vital to review the Person Specification within the Job Description and provide evidence against all essential criteria when submitting your application.

About the Organization

This is an exciting period of transformation for Mental Health Services in Norfolk, creating opportunities for services to acknowledge and enhance their strengths while fostering innovation to significantly improve service delivery. These transformations are guided by the needs of local communities, aiming to integrate Mental Health Services within the community and effectively deliver expertise where it is most needed.

Do you possess the enthusiasm, ambition, and creativity to assist us in achieving our goal of developing our Services?

This could be your initial step towards a rewarding career within the NHS; we are committed to Continuous Personal Development (CPD) and encourage our staff to advance within their chosen career paths. We provide a variety of qualifications, on-the-job training, and learning opportunities to support your future aspirations.

If this aligns with your interests, we would be eager to hear from you.