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About THG Experience
We're a global leader in creating exceptional experiences, services, and content for our portfolio of prestige event locations and luxury properties. Our team at THG Experience is dedicated to delivering world-class experiences that create lasting connections between our brands and customers.
We're currently seeking a highly skilled Spa Therapist to join our talented team at King Street Townhouse Hotel. As a Spa Therapist, you will be responsible for delivering exceptional service and enhancing the experience for our esteemed members and guests.
Key Responsibilities:
- Greet guests at reception and deliver a memorable experience
- Support the Spa Manager in delivering customer standards and strive to exceed expectations
- Maintain a professional, clean environment to ensure guest comfort
- Fully understand existing treatments and procedures to deliver a world-class service
- Prepare and maintain treatment rooms to the highest standards
- Attend team meetings and events to stay informed and engaged
- Deliver exceptional aftercare and retail recommendations to all clientele
- Maintain high standards of presentation and cleanliness at all times
- Deliver brand standards and ensure consistency across all aspects of the spa
- Book in clients and take phone calls in a professional and courteous manner
- Achieve treatment and retail targets to drive business growth
Benefits:
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
Requirements:
- Specific experience within a spa/health club environment
- Qualified to NVQ level 3 or equivalent
- Experience with ESPA and Elemis is preferred but not essential
- Impeccable attention to detail and customer service experience
- Proven experience working as part of a successful team with excellent interpersonal skills
- Knowledge in our brands NVQ level 3 beauty therapy or equivalent
- Previous Beauty therapy experience in a 5-star/luxury background Natural leadership qualities
About THG
THG is a global technology group that specializes in taking brands direct to consumers. We're home to a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
Apply
To apply, please send us your up-to-date CV using the link below. Visit our THG Careers page to learn more about current opportunities.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
