Current jobs related to IT Operations Support Specialist - Birmingham, Birmingham - Hays Specialist Recruitment Limited
-
Billing Operations Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeBilling Operations SpecialistJob Summary:We are seeking a highly organized and detail-oriented Billing Operations Specialist to join our team at Air IT. As a key member of our finance team, you will be responsible for delivering accurate and timely client invoicing, ensuring all revenue is captured, and maintaining the integrity of our financial systems.Key...
-
Operational Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is seeking an Operational Support Specialist to join our team. As a key member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the operational...
-
Academic Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom The Learning Support Centre Full timeThe Learning Support Centre is seeking a dedicated Academic Support Specialist to join their team. As a specialist, you will provide academic support to disabled students studying in Higher and Further Education, including reading, taking notes in lectures, seminars, and tutorials.Responsibilities include:Providing academic support to students with...
-
2nd Line Technical Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time2nd Line Technical EngineerJob Summary: We are seeking a skilled 2nd Line Technical Engineer to join our thriving Service Desk team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide advanced technical support for Azure, O365, VMWare, and Citrix environments.Deliver post-project support to customers,...
-
Pool Safety Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive. At Places Leisure, we're changing lives by delivering exceptional health and wellbeing services.As a Pool Safety Specialist, you'll be part of our team that ensures the safety and...
-
ICT Service Desk Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: ICT Service Desk OperativeDescription: Hays Technology is seeking a skilled Service Desk Analyst to join a public sector client's team on a contract basis.Key Responsibilities:Provide technical support to systems users via the telephone and remote support softwareAccurately record all incidents raised via the ICT service desk systemTriage,...
-
Digital Operations Specialist
7 days ago
Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full timeAbout the role:We are seeking a highly skilled Digital Assistant to join our team at ScS - Sofa Carpet Specialist. As a key member of our Digital Lounge, you will play a vital role in providing exceptional customer experiences and supporting our sales teams.Key responsibilities:Support the Digital Lounge team in providing excellent customer serviceAssist in...
-
ICT Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Limited Full timeAt Air IT Limited, we're seeking a skilled ICT Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service and technical support to our clients.The Role:As a First Line IT Support Professional, you'll be the primary point of contact for technical service requests, providing timely...
-
Pool Safety Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive. At Places Leisure, we're changing lives by delivering exceptional health and wellbeing services.As a Pool Safety Specialist, you'll be part of our team that ensures the safety and...
-
IT Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you passionate about delivering exceptional customer service and technical support? At Air IT, we're committed to empowering our teams and delivering unrivalled support to local SMEs across the nation. As a 1st Line Service Desk Engineer, you'll be the primary point of contact for technical service requests, providing efficient and effective customer...
-
IT Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you ready to embark on an exciting journey in IT and Cyber Security support? At Air IT, we're shaping the future with our mission, vision, and strategy. We empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. As a 1st Line Service Desk Engineer, you'll be the first...
-
IT Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you ready to embark on an exciting journey in IT and Cyber Security support? At Air IT, we're shaping the future with our mission, vision, and strategy. We empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation.The Role:As a 1st Line Service Desk Engineer, you'll be the...
-
IT Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you ready to embark on an exciting journey in IT and Cyber Security support? At Air IT, we're shaping the future with our mission, vision, and strategy. We're empowering our teams, bringing out the best in our people, and delivering unrivalled support, solutions, and services to local SMEs across the nation. As a 1st Line Service Desk Engineer, you'll be...
-
IT Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you ready to embark on an exciting journey in IT and Cyber Security support? At Air IT, we're shaping the future with our mission, vision, and strategy. We empower our teams, bring out the best in our people, and deliver exceptional support, solutions, and services to local SMEs across the nation.The Role:As a 1st Line Service Desk Engineer, you'll be...
-
IT Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you ready to embark on an exciting journey in IT and Cyber Security support? At Air IT, we're shaping the future with our mission, vision, and strategy. We empower our teams, bring out the best in our people, and deliver exceptional support, solutions, and services to local SMEs across the nation.The Role:As a 1st Line Service Desk Engineer, you'll be...
-
IT Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeBe the face of IT support for Air IT, providing top-notch service to our clients and shaping the future of technology. The Role:As a 1st Line Service Desk Engineer, you will be the first point of contact for clients' IT-related queries. Your role will involve providing excellent customer service, diagnosing and resolving issues, and ensuring our clients...
-
IT Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Full timeAre you passionate about delivering exceptional customer service and resolving technical issues? At Air IT, we're seeking a skilled 1st Line Service Desk Engineer to join our team.The Role:As a 1st Line Service Desk Engineer, you'll be the primary point of contact for our clients' IT-related queries. Your role will involve providing efficient and effective...
-
Academic Learning Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom The Learning Support Centre Full timeAbout The Learning Support CentreWe are a specialist organisation with over 20 years of experience supporting individuals with neurodiversity and disability in education and the workplace. Our team of experts provides flexible support tailored to each individual's needs, empowering them to reach their full potential.Job SummaryWe are seeking a highly...
-
Academic Learning Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom The Learning Support Centre Full timeAbout The Learning Support CentreWe are a specialist organisation with over 20 years of experience supporting individuals with neurodiversity and disability in education and the workplace. Our team of experts provides flexible support tailored to each individual's needs, empowering them to reach their full potential.Job SummaryWe are seeking a highly...
-
Application Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Network IT Full timeJob Title: Application Support AnalystJob Summary:We are seeking an experienced Application Support Analyst to join our team at Network IT. As an Application Support Analyst, you will be responsible for providing high-quality support to end-users, ensuring that our systems are running smoothly and efficiently.Key Responsibilities:* Provide technical support...
IT Operations Support Specialist
2 months ago
We are seeking a highly skilled Operations Support Assistant to join our client's team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in supporting the client by answering corporate phone lines and triaging service requests raised by internal and external clients.
Key Responsibilities:- Answering Corporate Phone Lines: Ensure that corporate telephone lines are answered in a professional manner and deal with callers' requests in the most appropriate manner.
- Administration Service: Provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets, and ensuring that client details are kept up to date and accurate.
- Monthly Analysis: Conduct monthly analysis of call stats and service requests raised for inclusion into management reports.
- Triage Service Requests: Triage service requests passed to the operations support resolver queues, ensuring that the request is dealt with in the most appropriate manner while adhering to all SLAs.
- Business Reports: Assist in the creation of business reports for the Service Desk.
- Test Scripts: Assist with running test scripts for the ICD system upgrades.
- Ad-Hoc Requests: Assist the Operations Support Manager with any ad-hoc requests.
- Liaison: Liaise with support teams, project managers, and client relationship managers.
- Working within service desk, customer service, and administrative roles.
- Good working knowledge of Microsoft applications (i.e., Outlook, Word, Excel).
- Working on own initiative and not being dependent on continuous hands-on leadership.
- A basic knowledge of SQL.
- Working well within a close team.
- Good communication skills.
