Hotel Operations Manager

2 days ago

London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full time

{"Job Title": "Hotel Manager", "Company Overview": "Wonderful Night Sleep Hotel is a dynamic and growing hospitality group, operating two charming boutique hotels: one nestled in the vibrant coastal town of Southend-on-Sea and the other in the bustling heart of Canary Wharf, London.", "Job Summary": "We are seeking an experienced and motivated Hotel Manager to oversee the operations of both our Southend-on-Sea and Canary Wharf properties.", "Key Responsibilities": [{"title": "Operational Management", "description": "Oversee daily operations for both hotels, ensuring that all departments (front desk, housekeeping, food and beverage, etc.) function smoothly and efficiently."}, {"title": "Financial Oversight", "description": "Develop, monitor, and report on projected income and expenses for both properties. Implement strategies to optimise revenue and control costs."}, {"title": "Guest Experience", "description": "Ensure a superior guest experience by managing check-ins/outs, addressing guest inquiries and concerns, and maintaining high standards of service."}, {"title": "Staff Management", "description": "Recruit, train, and manage hotel staff. Foster a positive work environment and ensure all team members are aligned with the company's service standards."}, {"title": "Compliance", "description": "Ensure both hotels comply with health and safety regulations, company policies, and industry standards."}, {"title": "Marketing & Promotion", "description": "Collaborate on marketing strategies and promotions to enhance the visibility and attractiveness of both properties."}], "Requirements": [{"title": "Proven Experience", "description": "Proven experience as a Hotel Manager or in a similar role within the hospitality industry."}, {"title": "Leadership Skills", "description": "Exceptional leadership and interpersonal skills with the ability to manage and motivate a diverse team."}, {"title": "Financial Management", "description": "Strong understanding of hotel operations, financial management, and guest service."}, {"title": "Organisational Skills", "description": "Excellent organisational and multitasking abilities."}, {"title": "Analytical Skills", "description": "Ability to analyse financial reports and develop strategies for improvement."}, {"title": "Travel Requirements", "description": "Flexibility to travel between the Southend-on-Sea and Canary Wharf properties as needed."}, {"title": "Technical Skills", "description": "Proficiency in hotel management software and MS Office Suite."}], "What We Offer": [{"title": "Private Medical Insurance", "description": "Private medical (health) insurance with BUPA"}, {"title": "Annual Leave", "description": "Annual leave (5.6 weeks), including bank holidays."}, {"title": "Pension Scheme", "description": "Workplace pension scheme."}, {"title": "Statutory Benefits", "description": "Statutory Sick Pay, Statutory maternity/paternity pays."}, {"title": "Career Development", "description": "Career development opportunities, Training and self-development opportunities."}, {"title": "Wellbeing Benefits", "description": "Gym membership discounts, Retail discount schemes, Cinema discounts, Grocery discounts, Cycle to work, Investing and savings opportunities, Financial wellbeing – personal debt advise, Financial wellbeing education, My Mind Pal (mental fitness)"}]

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