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Firmdale Hotels is a renowned luxury hotel group with a collection of award-winning properties in London and New York. We pride ourselves on delivering exceptional guest experiences and fostering a dynamic work environment for our team members.
We are seeking a highly skilled and experienced Nighttime Operations Manager to join our team at the Haymarket Hotel. As a key member of our operations team, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel.
Responsibilities:- Manage the hotel's nighttime activities, ensuring seamless operations across all departments.
- Serve as the primary point of contact between guests, the General Manager, and the operational team.
- Monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience.
- Ensure the safety and security of the hotel and its guests during the night.
- Conduct regular health and safety inspections to maintain compliance and safety standards.
- Respond promptly and effectively to any incidents or accidents involving guests or staff members.
- Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism.
- Provide operational support across all departments as needed, ensuring cohesive and efficient operations.
- Execute the night audit process and generate nightly reports for senior management review.
- Previous experience as a Night Manager or Head of Department in a 5-star hotel environment.
- Excellent communication skills, with the ability to interact effectively with guests and staff.
- Exceptional attention to detail, driven by a commitment to delivering high standards.
- Strong leadership and motivational abilities, capable of inspiring and guiding the team.
- Resilient and proactive, with a strong drive to get things right the first time.
- Familiarity with Micros and Opera systems is desirable.
- Competitive salary and benefits package.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan, including contributions towards dental, optical, and alternative therapies.
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
- Generous 30% discount off food and drinks at our restaurants and bars.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
We are an equal opportunities employer and welcome applications from all qualified candidates. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
