Sales and Service Representative

6 days ago

King's Lynn, Norfolk, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer in the UK, operating a network of stores nationwide. With a rich history dating back to its founding, the company has undergone significant transformations, resulting in record market share growth, a new product range, and a revamped website.

As a key player in the industry, Majestic Wine prides itself on its knowledgeable and passionate team members, with over 1,000 WSET-trained colleagues providing exceptional customer service across all channels.

The Role

We are seeking a dynamic and ambitious Sales Assistant to join our team. As a Sales Assistant, you will play a crucial role in driving sales performance and supporting the day-to-day running of your store. Your primary focus will be on delivering exceptional customer service and experience to optimize KPI performance.

Key Responsibilities
  • Drive store performance by maximizing sales opportunities and supporting your team in meeting and exceeding targets through focused KPI delivery.
  • Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
  • Sell the story, not the discount, by demonstrating and sharing your passion for product with customers through in-depth knowledge of our range.
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
  • Involvement in all operational tasks required for the day-to-day running of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements that will optimize the operational running of the store, feeding ideas back to your wider team for implementation.
  • Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder, you will understand the opening and closing compliance and be confident to operate the store without your management team.
Knowledge and Skills Required
  • Excellent time-management, delegation, and problem-solving skills.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Self-motivated, able to thrive when working alone and as part of a team.
  • A can-do attitude with a passion for seeing problems through to solutions.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What's in it for you?
  • Competitive salary.
  • Up to 20% staff discount.
  • Career development opportunities, with a focus on nurturing internal talent and offering career progression through excellent in-house training schemes.
  • Uniform provided.
  • Access to Retail Trust, including Retail Rewards, discounted e-vouchers, reloadable shopping cards, gift vouchers, and gift cards, as well as discounts of up to 30% and access to free counseling and support phone line.
  • Company sick pay scheme.

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