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Retail Customer Service Representative

2 months ago

King's Lynn, Norfolk, United Kingdom Three Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities

  • Provide outstanding customer service and support to our customers, ensuring their needs are met and exceeded.
  • Work closely with the sales team to achieve sales targets and drive revenue growth.
  • Develop and maintain a deep understanding of our products and services, including our latest offers and promotions.
  • Effectively handle customer queries and concerns, providing solutions and alternatives when necessary.
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and collaboration.
  • Participate in ongoing training and development programs to enhance your skills and knowledge.

What We Offer

  • A competitive hourly rate of £12.
  • A brand new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on your store's performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Excellent training and career development opportunities.

Requirements

  • Previous experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • A willingness to learn and adapt to new situations.