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Customer Success Manager
2 months ago
About Lead Forensics
Lead Forensics is a pioneering SaaS company that is revolutionizing the industry with its cutting-edge technology. Our software enables us to identify businesses that have visited our clients' websites, helping us convert passive visitors into actionable leads. We pride ourselves on delivering exceptional value to our customers through our dedication to innovation and customer satisfaction.
Job Summary
We are seeking a highly motivated and customer-focused Client Relationship Manager to join our team and play a key role in driving client retention. As a Client Relationship Manager, you will be responsible for building and maintaining strong client relationships, identifying and resolving issues, and negotiating contract renewals and expansion proposals.
Key Responsibilities
- Client Relationship Management: Build and maintain strong client relationships with a portfolio of customers, hosting online meetings with various stakeholders to review progress towards desired outcomes.
- Issue Resolution: Identify, qualify, and provide support and assistance to resolve issues, working with internal departments as required.
- Contract Negotiation: Negotiate contract renewals and expansion proposals to drive business growth.
What We Offer
- Clear Career Progression: 6-monthly salary reviews providing opportunities for promotion and increased earnings.
- World-Class Training: A three-week onboarding process and continued personal development to help you learn our software and processes.
- Hybrid Working: A flexible working arrangement that balances office and remote work.
- Competitive Benefits: Enhanced sick pay, maternity and paternity pay, pension scheme with employer contributions, and 25 days' holiday plus bank holidays.
Requirements
- Experience: At least 2-3 years of experience in a sales, account management, or customer success background.
- CRM Experience: Experience in using CRM systems.
