Contingent Banking Investigator

5 days ago


London, Greater London, United Kingdom Reed Talent Solutions Full time

Job Summary:

We are seeking a highly skilled Contingent Banking Investigator to join our team at Reed Talent Solutions. As a Contingent Banking Investigator, you will be responsible for investigating disputes between financial businesses and their customers, providing a fair and reasonable decision on the outcome.

Key Responsibilities:

  • Investigate disputes between financial businesses and their customers
  • Provide a fair and reasonable decision on the outcome
  • Work closely with the Financial Ombudsman Service to resolve disputes
  • Develop and maintain knowledge of the general banking industry
  • Excellent problem-solving and decision-making skills
  • Strong written and verbal communication skills
  • Ability to handle customer enquiries on the telephone
  • Experience managing conflicting deadlines

Requirements:

  • Experience of resolving complaints/disputes and being the decision maker
  • Knowledge of the general banking industry
  • Excellent problem-solving and decision-making skills
  • Strong written and verbal communication skills
  • Ability to handle customer enquiries on the telephone
  • Experience managing conflicting deadlines

What We Offer:

  • A competitive day rate
  • In-depth training and support
  • Opportunity to work with an exceptional company

Working Arrangements:

  • Full-time Contingent Investigator assignment
  • Inside IR35
  • Must be working in the UK

Equipment:

  • Must use your own equipment

Pay Rate:

  • Pay rate pre-accreditation - £162.14 pd, £210 pd, or £188 deemed PSC pd
  • Pay rate post-accreditation - £202.50 pd, £260 pd, or £225.30 deemed PSC pd


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