Contingent Banking Investigator
5 days ago
Job Summary:
We are seeking a highly skilled Contingent Banking Investigator to join our team at Reed Talent Solutions. As a Contingent Banking Investigator, you will be responsible for investigating disputes between financial businesses and their customers, providing a fair and reasonable decision on the outcome.
Key Responsibilities:
- Investigate disputes between financial businesses and their customers
- Provide a fair and reasonable decision on the outcome
- Work closely with the Financial Ombudsman Service to resolve disputes
- Develop and maintain knowledge of the general banking industry
- Excellent problem-solving and decision-making skills
- Strong written and verbal communication skills
- Ability to handle customer enquiries on the telephone
- Experience managing conflicting deadlines
Requirements:
- Experience of resolving complaints/disputes and being the decision maker
- Knowledge of the general banking industry
- Excellent problem-solving and decision-making skills
- Strong written and verbal communication skills
- Ability to handle customer enquiries on the telephone
- Experience managing conflicting deadlines
What We Offer:
- A competitive day rate
- In-depth training and support
- Opportunity to work with an exceptional company
Working Arrangements:
- Full-time Contingent Investigator assignment
- Inside IR35
- Must be working in the UK
Equipment:
- Must use your own equipment
Pay Rate:
- Pay rate pre-accreditation - £162.14 pd, £210 pd, or £188 deemed PSC pd
- Pay rate post-accreditation - £202.50 pd, £260 pd, or £225.30 deemed PSC pd
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