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Consumer Credit Contingent Investigator

2 months ago

London, Greater London, United Kingdom Reed Talent Solutions Full time

We are currently recruiting for Consumer Credit Complaints Investigators. This assignment will be home-based for the duration of the assignment - which is 12 months - and must be carried out from the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £210 per day (Umbrella) - increasing to £260 after accreditation - to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.

As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.

The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You'll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.

This role will specialise in Consumer Credit (lending) - meaning we are seeking industry specialists in this area. For example, personal and payday loans, motor finance, irresponsible lending etc.

We are seeking candidates with experience in some of all of the below:

  • Unaffordable/irresponsible/unsecured lending
  • Payday/personal loans
  • Credit cards
  • Logbook loans
  • Home credit
  • Guarantor loans
  • Goods and services bought with credit
  • Debt collecting
  • Credit broking
  • Car/motor finance

We do not consider PPI experience as relevant.

In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.

This full-time Contingent Investigator assignment is deemed to be inside IR35.

For this role, you will go through a multi-stage recruitment process before receiving an offer. This includes a telephone interview with Reed, and written assessment/case study, and a competency-based interview with the Service.

Important information:

  • Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pd
  • Pay rate post-accreditation - PAYE £202.50 pd, Umbrella £260 pd, or £225.30 deemed PSC pd
  • Location - fully remote (must be working in the UK)
  • Duration - 12 months temporary assignment
  • Equipment - must use your own equipment