IT Support Specialist

4 hours ago


Basildon, Essex, United Kingdom Experis - ManpowerGroup Full time
IT Field Support Engineer

We are seeking an experienced IT Field Support Engineer to join our team at Experis - ManpowerGroup. As a key member of our IT function, you will be responsible for providing timely and efficient support to our clients.

Key Responsibilities:
  • Resolution of IT related incidents, service requests and problems in a timely and efficient manner.
  • Defining and executing on application routine maintenance plans.
  • Liaise with IT suppliers to ensure IT related incidents and problems are resolved in a timely and professional manner.
  • Undertake IT related problem diagnosis, implementing problem resolution or prevention measures as appropriate and publishing known fixes to the IT Knowledge base.
  • Monitor the availability, performance and throughput of supported IT systems.
  • Prioritise and schedule assigned support activities and tasks to ensure timely resolutions are provided.
  • Work within the Change Management process to review IT changes and requests from the staff/departments applicable to the sites you are supporting.
  • Ensure capacity, availability, security and service support requirements are considered in all IT changes.
  • Implement, test and monitor required IT changes in line with change implementation plans.
Requirements:
  • Experience of IT Administration and IT Infrastructure troubleshooting.
  • Microsoft Windows 10 / 11 and Office 365.
  • Active Directory, Group Policy, Azure Active Directory / Azure AD.
  • Wi-Fi, Networking - LAN WAN, Cisco, Aruba, HP, Remote Device Connectivity, Netskope, Firewalls, Switching and Routing.
  • Be IT Security Conscious, ensure familiarity and co-operation with all company IT security policies and procedures.
  • Be familiar with IT Assets and IT Asset Management.

We offer a competitive salary, full benefits package, mobile phone, laptop, and career development opportunities. If you are a motivated and enthusiastic IT professional looking for a new challenge, please contact Experis - ManpowerGroup for more information.



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