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Payment Administrator

2 months ago

London Borough of Hillingdon, United Kingdom Pepper Advantage Full time
Payment Processor Job Description

We are seeking a highly organized and motivated Payment Processor to join our Finance team in Uxbridge. As a Payment Processor, you will work as part of a dynamic team to deliver Pepper's industry-leading servicing proposition for our clients.

Main Responsibilities:

  • Process mortgage administration activities and other daily tasks with accuracy and timeliness
  • Upload payments, review bank statements, and administer refunds
  • Interact with customers and third parties via telephone and writing, providing excellent customer service
  • Liaise with clients, representing Pepper appropriately
  • End-to-end servicing of mortgages from completion to redemption stage
  • Work as part of a wider Primary Servicing team, undertaking additional tasks as required to ensure SLAs are delivered

Essential Skills:

  • Experience in banking, accounting, and/or payment processing
  • Good understanding of transactional activities relating to mortgage/loan accounts
  • Ability to identify and execute account-level remediation while ensuring accuracy when reviewing account transactions
  • Day-to-day decision-making with adherence to TCF requirements
  • Detail-orientated and able to work to tight deadlines
  • Working knowledge of Microsoft Office
  • Ability to analyze problems, think creatively, and make effective decisions in the appropriate timescales

Benefits:

  • Salary of up to \u00a328,000 per annum
  • Hybrid working option
  • Private medical insurance
  • Salary Sacrifice Pension matched up to 8%
  • 25 days holiday plus bank holidays
  • EAP
  • Enhanced maternity and paternity
  • Wellbeing and Volunteering Days
  • Eye care assistance
  • Payroll giving
  • Life Assurance

About us:

We operate in nine jurisdictions across the UK, Europe, and Asia Pacific, with over US$50 billion in assets under management. We employ over 1,100 people to look after 65 clients and 1,000,000 end-users. Through investment in tech-enablement and data and analytics, we drive operational efficiency, empower clients, and expand our remit globally.

We work across commercial and residential real estate, personal and SME loans, credit cards, asset finance, and point of sale. Our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, always pushing for the right outcome.