Mortgage Administration Specialist

1 month ago


Hillingdon, United Kingdom Pepper Advantage Full time
About the Role

We are seeking an experienced Mortgage Administration Specialist to join our team at Pepper Advantage UK in Uxbridge.

As a key member of our operations, you will play a vital role in providing end-to-end servicing and administration of mortgages throughout the complete cycle.

Key Responsibilities
  • Delivering accurate and timely processing of mortgage administration activities
  • Daily interactions with customers and third parties via telephone and in writing
  • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
  • Liaising effectively with clients, representing Pepper appropriately
  • End-to-end servicing of mortgage/loans from completion through to redemption stage
Requirements
  • Can consistently deliver outstanding customer service
  • Previous experience within a phone-based customer service environment
  • Experience of working within the Financial Services Industry
  • Confident telephone manner
  • Excellent attention to detail
  • Able to work to tight deadlines
  • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
  • Demonstrate the ability to form productive relationships at all levels
  • Demonstrate strong English verbal and written communication skills
  • Demonstrate self-reliance and motivation
What We Offer
  • Benchmarked salary of £29,000
  • After Induction Training, Hybrid Working (3 days per week in office) is available
  • Private Medical Insurance
  • Salary Sacrifice Pension matched up to 8%
  • 25 days Holiday plus Bank Holidays
  • EAP
  • Enhanced Maternity & Paternity
  • Wellbeing & Volunteering Days
  • Eye Care Payment Contribution
  • Payroll Giving
  • Life Assurance

About Pepper Advantage:

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast.

Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.



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