Mortgage Administration Specialist
1 month ago
We are seeking an experienced Mortgage Administration Specialist to join our team at Pepper Advantage UK in Uxbridge.
As a key member of our operations, you will play a vital role in providing end-to-end servicing and administration of mortgages throughout the complete cycle.
Key Responsibilities- Delivering accurate and timely processing of mortgage administration activities
- Daily interactions with customers and third parties via telephone and in writing
- Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
- Liaising effectively with clients, representing Pepper appropriately
- End-to-end servicing of mortgage/loans from completion through to redemption stage
- Can consistently deliver outstanding customer service
- Previous experience within a phone-based customer service environment
- Experience of working within the Financial Services Industry
- Confident telephone manner
- Excellent attention to detail
- Able to work to tight deadlines
- Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
- Demonstrate the ability to form productive relationships at all levels
- Demonstrate strong English verbal and written communication skills
- Demonstrate self-reliance and motivation
- Benchmarked salary of £29,000
- After Induction Training, Hybrid Working (3 days per week in office) is available
- Private Medical Insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days Holiday plus Bank Holidays
- EAP
- Enhanced Maternity & Paternity
- Wellbeing & Volunteering Days
- Eye Care Payment Contribution
- Payroll Giving
- Life Assurance
About Pepper Advantage:
We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast.
Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.
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