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HR Operations Manager
2 months ago
About the Role
We are seeking an experienced HR Operations Manager to join our People Services team at Riverside. As a key member of our team, you will be responsible for leading, coordinating, and planning the delivery of first-line support to colleagues and managers on all aspects of the employee lifecycle.
Key Responsibilities
- Coordinate, allocate, and monitor the provision of a first-line advice and support service to colleagues, managers, and third parties on all aspects of the employee lifecycle.
- Support the People Services Manager in the development, monitoring, and delivery of cyclical plans, transactional frameworks, and performance standards.
- Lead, coach, and develop a multi-disciplined team of People Services Administrators to deliver a consistent and timely end-to-end service.
- Work collaboratively with business colleagues and People Services teams to develop a customer-first proposition.
- Direct and organize the provision of administration and transactional activity, ensuring timely and accurate processing of data.
- Manage complex queries or customer dissatisfaction via agreed channels to ensure effective resolution.
- Support and lead continuous improvement initiatives and change projects to enhance processes, procedures, and system services.
- Conduct cyclical and ad-hoc analysis and reporting of service delivery, performance standards, and compliance.
Requirements
- Proven track record of coordinating and delivering transactional HR advice and support within a diverse and unionized organization.
- Experience of successful resource and activity planning, ideally within a shared service environment.
- Proven track record of interpreting and applying HR policy.
- Excellent leadership, coaching, and feedback skills with evidence of developing multi-skilled operational teams.
- Eye for detail and a methodical approach to problem-solving.
- Customer-first ethos and the ability to elicit colleagues' needs quickly.
- Resilient and tenacious to see things through to conclusion.
- Initiative and drive to identify 'better ways' of working to improve efficiency.
- Commercially aware and results-focused with the ability to take ownership of tasks.
- Excellent team player who can work flexibly to meet business requirements.
- Experience of working and using HR systems and Microsoft packages.
About Us
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
What We Offer
- Competitive pay and generous pension.
- 28 days' holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
