Event Crowd Safety Manager

1 month ago

London, Greater London, United Kingdom Queen Elizabeth Olympic Park - LLDC Full time
About the Role

We are seeking a highly skilled and experienced Crowd Safety Manager to join our event day safety team at London Stadium. As a key member of our team, you will play a crucial role in ensuring the safety and well-being of our guests and staff.

Key Responsibilities
  • Work closely with the London Stadium Safety Officer and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation, and the venue safety certificate.
  • Provide guidance and leadership to the team, enhancing the customer experience for our guests.
  • Hold a Level 3 in Spectator Safety or above, as well as a SIA Door Supervisor Licence.
  • Have experience of leading large teams in a similar venue, a demonstrable history of mentoring and developing supervisors, and writing detailed post-event reports.
  • Have strong communication skills, a passion for excellence, a friendly and approachable manner, and a focus on providing outstanding customer service.
Requirements
  • Commit to working 80% of the events at London Stadium.
  • Be willing to commit to any additional training required, such as customer service and online event-specific inductions.
  • Be subject to a Disclosure and Barring Service record check if you do not hold a SIA licence.
About Us

We are a diverse and inclusive organisation, committed to providing a safe and welcoming environment for all our guests and staff. We are proud to be a Disability Confident employer and guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

We would appreciate it if you would take the time to complete the Equality and Diversity Monitoring section. The information you give us will help us to refine our recruitment and employment practices and respond to the needs of the diverse range of people that our organisation comes into contact with.

If you would like a version of any of the application material in an alternative format, require any assistance to complete your application, or would like to inform us of anything we need to take into consideration during our shortlisting process, please do not hesitate to contact us by phone on 0203 288 1800 or by email to Crowdsafety@londonstadium185.com.

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