Night Operations Manager

6 days ago

United Kingdom MITIE Facilities Management Full time
About Mitie Facilities Management

Mitie provides a wide range of facilities management services across Ireland, Europe, and the UK. Our service areas include technical services, energy and building services, cleaning, security, front of house, and consultancy.

Job Summary

We are seeking a Night Operations Manager to join our team. This is a fantastic opportunity to work in a fast-paced dynamic environment, covering night shift and motivating onsite staff to provide a strong team culture.

Key Responsibilities:
  • Cover night shift, covering 5 out of 7 days
  • Motivate onsite staff and provide a strong team culture
  • Receive time and attendance alerts and organise replacement cover where required
  • Create strong relationships with clients to highlight any changes to schedule and allow the cleaning team to adapt accordingly
  • Be a main point of contact for receiving reports of spillages and urgent clean up items and deploy team to location to resolve
  • Agree any training needs for staff members
  • Undertake performance management of staff under your control, performance manage as necessary
  • Manage disciplinary and grievance issues with guidance from HR/Learning Partner to adopt a consistent approach
  • Provide strong customer support in line with contract SLA's
  • Provide a safe working environment for onsite staff and promote a strong QHSE awareness
  • Complete Tool Box talks with staff on a regular basis
About You:
  • Organised and strong resource planning ability
  • Interest in delivering outsourced Soft Services
  • 2-3 years experience in people management, ideally from a soft services background
  • Proven track record in a demanding environment
  • Excellent relationship building skills
  • Able to adapt quickly to an ever-changing environment
Company Benefits:
  • 22 days annual leave
  • Annual leave purchase scheme (buy up to 5 extra days of annual leave per year)
  • Free virtual GP service
  • Access to our Employee Assistance Programme (EAP)
  • Mi Recognition (Thanking employees for a job well done ranging from €25-€250)
  • Talent Referral Scheme (Earn €100-€3000 for referring a friend to Mitie)
  • Long service awards (Ranging from €50-€300)
  • Mi Deals (Fantastic savings at high street stores)
  • 10% health insurance discount for employees who join under the MITIE plan
  • A non-contributory life assurance scheme
  • Personal Retirement Savings Account (PRSA) scheme
  • Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)
  • Bike2Work Scheme
  • Tax Saver Scheme
  • Educational Support
  • Learning & development (access to 200 courses on our L&D platform)

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