Night Manager

6 days ago


United Kingdom The Plaza Hotel Full time
Job Title: Night Manager

Join The Plaza Hotel Dublin as a Night Manager and be part of our dynamic Front Office Team.

About The Plaza Hotel

Our 4-star hotel boasts 122 spacious, comfortable, and en-suite bedrooms, state-of-the-art conference facilities, and excellent cuisine. With a newly renovated interior, we offer a unique and exciting work environment.

Job Summary:

The Night Manager is responsible for ensuring the smooth operation of the hotel during the night shift. This role includes managing the front desk, overseeing staff, handling guest or customer issues, ensuring security and safety, and preparing reports for the morning shift.

Key Responsibilities:
  • Oversee and manage all night staff
  • Ensure that all employees adhere to company policies and procedures
  • Conduct nightly briefings to communicate necessary information to staff
  • Address and resolve guest or customer inquiries, complaints, or requests
  • Ensure high standards of customer service are maintained throughout the night
  • Ensure the security of the building and guests by conducting regular checks
  • Respond to emergencies, such as fire alarms or medical situations, and coordinate with relevant authorities
  • Prepare and submit nightly reports, including occupancy rates, financial transactions, and incidents
  • Balance and reconcile daily financial transactions, such as credit card settlements and cash transactions
  • Oversee the cleanliness and orderliness of the facility
  • Coordinate with maintenance for any urgent repairs or issues
  • Ensure that all public areas are clean, well-lit, and secure
Requirements:

The ideal candidate will possess at least 3 years of experience as a Night Manager/Assistant Manager role in a 4-star hotel setting. Strong leadership and management skills, proficiency in using hotel management software, and a strong problem-solving ability are essential.

We offer a competitive rate of pay, PRSA pension scheme, career progression opportunities, and a range of employee benefits.


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