Deputy Director of Operations
2 days ago
At Intrepid Travel, we're passionate about creating unforgettable travel experiences that inspire and educate. As our Deputy Operations Manager, you'll play a vital role in ensuring the smooth operation of our trips, providing exceptional support to our Trip Leaders, and driving efficiency improvements.
About the Role:
- Provide Trip Leaders with comprehensive information and resources to deliver high-quality experiences.
- Offer coaching, mentoring, and feedback to Trip Leaders to enhance their skills and knowledge.
- Collaborate with the Operations Team to develop and implement effective operational systems and procedures.
- Promote purposeful activities and projects among Trip Leaders, fostering a sense of community and shared values.
- Manage trip preparations, including checking for National Park alerts, NZTA notifications, and closures, and organizing tour documents and logistics.
Requirements:
- Two years' experience in the travel industry, preferably as a Trip Leader or in a similar role.
- Extensive travel experience in New Zealand and a passion for travel.
- Management coaching or training experience is desirable.
- Excellent verbal and written communication skills for effective interaction with Trip Leaders, colleagues, and stakeholders.
- Strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
What We Offer:
- A competitive salary range of $70,000-$85,000 NZD per annum.
- A free Intrepid trip every year, plus generous discounts for family and friends.
- 5 extra days of leave per year for use on Intrepid trips.
- A minimum of 10 weeks paid parental leave for all parents.
- Access to e-learning platforms, professional development, and mentor programs.
- 20 hours of volunteer leave per year to use on causes that matter to you.
- An Employee Assistance Program, offering 24/7 counseling for you and your family.
About Us:
We're a certified B Corp with a passion for creating positive change through travel. Our values of being Real, Together, Ambitious, and Impactful guide everything we do. We're committed to diversity, equity, and inclusion, and we welcome applications from people of all backgrounds.
Location: Our DMC New Zealand office in Newmarket or remotely from Christchurch.
Hours of Work: 40 hours per week, with out-of-hours on-call roster after a 3-month probation period.
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