Customer Team Lead

3 hours ago

Coventry, Coventry, United Kingdom Oak Recruitment Full time
Customer Team Manager - Lead with Impact and Drive Success

About the Role:

We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.

Key Responsibilities:

  • Lead a team of 10 customer-focused professionals, ensuring outstanding customer service and continuous process improvement.
  • Collaborate with various departments to optimize performance and maintain strong customer relationships.
  • Implement digital service products and identify opportunities for ongoing digitalisation.
  • Develop and implement strategies to drive business growth and customer satisfaction.

Requirements:

  • 2-5 years of experience leading teams in fast-paced environments, preferably in logistics.
  • Strong communication skills, able to foster collaboration within the team and across departments.
  • A passion for developing talent and driving a high-performance culture.

What We Offer:

A competitive salary, a dynamic work environment, and opportunities for professional growth and development.

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