Customer Team Lead

4 hours ago

Coventry, Coventry, United Kingdom Oak Recruitment Full time
Customer Team Manager - Lead with Impact and Drive Success

Are you an experienced leader looking to inspire a team, deliver outstanding customer service, and shape the future of commercial services? We're seeking a dynamic Customer Team Manager to join our thriving team.

The Opportunity:

As a pivotal figure within our Commercial Services team, you'll lead a group of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration. Your role will ensure our customers receive top-tier service and that our internal processes continue to evolve and improve.

In this hybrid role, you'll manage day-to-day operations, ensuring your team has the tools, training, and support needed to succeed. You'll collaborate with various departments—such as Contracts, Quality, Transport, and Service Centres—to optimize performance and maintain strong customer relationships. Innovation will be at the core of what you do, as you help implement digital service products and identify opportunities for ongoing digitalisation.

What You'll Bring:
  • 2-5 years of experience leading teams in fast-paced environments (experience in logistics is a plus).
  • A passion for developing talent and driving a high-performance culture.
  • Strong communication skills, able to foster collaboration both within your team and across departments.
  • A proactive and adaptable mindset, always looking for ways to improve processes and customer experiences.
  • Data-savvy with a love for analysing reports to make informed, strategic decisions.
  • A customer-first approach, ensuring high satisfaction levels while continually striving for improvement.
Why You'll Love It Here:

This role isn't just about leading a team; it's about making a real impact. We're looking for someone who's driven by results, excited to challenge the status quo, and ready to grow within a forward-thinking company.

If you're a motivated, creative leader who thrives in a fast-paced, evolving environment, this is the perfect role for you Step into a role where you can truly make a difference.

  • Customer Team Lead

    5 hours ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    5 hours ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Your Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Your Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    4 days ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Your Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    4 days ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager - Lead with Impact and Drive SuccessAbout the Role:We are seeking a dynamic and experienced Customer Team Manager to lead our Commercial Services team. As a pivotal figure, you will drive excellence across customer accounts, service delivery, and internal collaboration.Your Key Responsibilities:Lead a team of 10 customer-focused...

  • Customer Team Lead

    1 week ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Lead with Impact and Drive SuccessWe're seeking a dynamic Customer Team Manager to join our thriving team.As a pivotal figure within our Commercial Services team, you'll lead a group of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration.Your role will ensure our customers receive...

  • Customer Team Lead

    1 week ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Lead with Impact and Drive SuccessWe're seeking a dynamic Customer Team Manager to join our thriving team.As a pivotal figure within our Commercial Services team, you'll lead a group of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration.Your role will ensure our customers receive...

  • Customer Team Lead

    1 week ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager OpportunityWe are seeking a dynamic and experienced leader to join our Commercial Services team as a Customer Team Manager. This pivotal role will involve leading a team of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration.The Key Responsibilities:Manage...

  • Customer Team Lead

    1 week ago

    Coventry, Coventry, United Kingdom Oak Recruitment Full time

    Customer Team Manager OpportunityWe are seeking a dynamic and experienced leader to join our Commercial Services team as a Customer Team Manager. This pivotal role will involve leading a team of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration.The Key Responsibilities:Manage...

  • Customer Service Team Lead

    1 day ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Job Title: Contract & Customer Relations Lead (Permanent)Job Summary: We are seeking an experienced Contract & Customer Relations Lead to join our team at the Financial Ombudsman Service. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisers, providing coaching and development opportunities, and...

  • Customer Service Team Lead

    1 day ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Job Title: Contract & Customer Relations Lead (Permanent)Job Summary: We are seeking an experienced Contract & Customer Relations Lead to join our team at the Financial Ombudsman Service. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisers, providing coaching and development opportunities, and...

  • Customer Service Team Lead

    4 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Job Title: Contract & Customer Relations Lead (Permanent)Job Summary:We are seeking an experienced Contract & Customer Relations Lead to join our team at the Financial Ombudsman Service. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisers, providing coaching and development opportunities, and...

  • Customer Service Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Job Title: Contract & Customer Relations Lead (Permanent)Job Summary:We are seeking an experienced Contract & Customer Relations Lead to join our team at the Financial Ombudsman Service. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisers, providing coaching and development opportunities, and...

  • Customer Service Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Job Title: Contract & Customer Relations Lead (Permanent)Job Summary:We are seeking an experienced Contract & Customer Relations Lead to join our team at the Financial Ombudsman Service. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisers, providing coaching and development opportunities, and...

  • Customer Service Team Lead

    4 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Service Full time

    Job Title: Contract & Customer Relations Lead (Permanent)Job Summary:We are seeking an experienced Contract & Customer Relations Lead to join our team at the Financial Ombudsman Service. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisers, providing coaching and development opportunities, and...

  • Customer Service Team Lead

    4 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Full time

    Customer Call Hub Team LeaderJob Summary: We are seeking an experienced Customer Call Hub Team Leader to lead a team of customer service advisors and ensure the smooth day-to-day running of our inbound telephony customer service environment.Key Responsibilities:Lead a team of up to 12 customer service advisors, providing coaching and development...

  • Customer Service Team Lead

    4 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Full time

    Customer Call Hub Team LeaderJob Summary: We are seeking an experienced Customer Call Hub Team Leader to lead a team of customer service advisors and ensure the smooth day-to-day running of our inbound telephony customer service environment.Key Responsibilities:Lead a team of up to 12 customer service advisors, providing coaching and development...

  • Customer Service Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Full time

    Customer Call Hub Team LeaderJob Summary:We are seeking an experienced Customer Call Hub Team Leader to join our team. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisors, providing coaching and development opportunities, and ensuring the delivery of high-quality customer service.Key...

  • Customer Service Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Financial Ombudsman Full time

    Customer Call Hub Team LeaderJob Summary:We are seeking an experienced Customer Call Hub Team Leader to join our team. As a key member of our Customer Call Hub, you will be responsible for leading a team of customer service advisors, providing coaching and development opportunities, and ensuring the delivery of high-quality customer service.Key...