Asset Servicing Client Service Associate

7 days ago


Andover, Hampshire, United Kingdom Otis Elevator Co. Full time

Job Summary:

We are seeking a highly skilled Service Manager Assistant to join our team at Otis Elevator Co. as an Asset Servicing Client Service Associate. This role will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Scheduling and Reporting: Schedule inspections, upload reports, update, and close out items via our customer portal.
  • Document Management: Upload and download various documents via email and specific customer portals.
  • Record Keeping: Maintain accurate records within our customer data portal and CRM system.
  • Team Support: Provide administrative support to the local team with contract management.
  • Customer Communication: Respond to phone calls and general inquiries from clients.

Working with the Service Delivery Manager:

The key objective is to work in partnership with the Service Delivery Manager to ensure that the business delivers and achieves a service level agreement with our clients. You will ensure customer feedback and complaints are dealt with quickly and effectively.

Requirements:

  • Proven Experience: Proven experience working with demanding clients, able to achieve KPIs focused around a high service level agreement.
  • Industry Knowledge: Knowledge of the elevator industry and its operations.
  • Communication Skills: Excellent communication and interpersonal skills.

About Otis Elevator Co.:

At Otis Elevator Co., we pride ourselves on delivering exceptional service and support to our clients. We are a leading provider of elevator and escalator services, with a strong commitment to customer satisfaction and excellence. Our team is dedicated to providing a positive and supportive work environment, where employees can grow and develop their skills.

Equal Opportunities Employer:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds.



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