Lead Service Management Advisor
4 weeks ago
Lead Service Management Advisor
Salary Range: £50,000 - £60,000
Location: South/South West England - Flexible Hybrid Work Model
Eligibility: UK Nationals only, must be able to obtain SC Clearance
A prominent consultancy firm is seeking to onboard several Lead Service Management Advisors who will play a crucial role in the development and execution of Service Management and Service Integration strategies. The ideal candidates will thrive in both collaborative and independent settings.
Key Responsibilities
- Deliver expert consultancy to facilitate the comprehensive range of services required to evaluate, strategize, design, prepare, and implement our Service Integration framework.
- Employ established business transformation methodologies to deploy Service Management solutions effectively.
- Utilize techniques such as Service Maturity Assessment and requirements analysis, clearly communicating the business advantages to clients, whether in a pre-sales context or during transition and transformation phases.
- Lead and manage workshops and work streams as necessary, functioning either independently or as part of a larger project team.
- Contribute to proposal submissions and assist in presenting solutions to prospective clients.
- Oversee specific work streams and engage in transition and transformation initiatives that lead to the establishment and activation of SIAM operational models.
Required Skills and Experience
- Expertise in SIAM implementation and transformation processes.
- Familiarity with ISO20000, AI Operations, Cloud technologies, Service Asset and Configuration Management (SACM), Digital Service Management, and Digital Adoption strategies.
- Proficient in IT service management tool suites, particularly those offered by ServiceNow.
- Experience in operational management and service delivery within customer-facing or outsourcing environments.
- Proven track record in developing essential service management processes and reporting mechanisms, aligned with ServiceNow and other service management tool suites.
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