Support Services Consultant
4 weeks ago
Are you dedicated to enhancing customer experiences? Do you excel in fast-paced settings? We are seeking a Customer Support Advisor to become an integral part of our enthusiastic team at Strukta Group Ltd.
In the role of Customer Support Advisor, you will be pivotal in fostering positive customer interactions. Your primary duties will encompass responding to incoming calls, managing orders through various communication channels, addressing returns, and meticulously documenting customer feedback. You will work in close partnership with Account Managers and the Quoting team to ensure smooth operations and comprehensive service delivery. Your ultimate aim will be to ensure every customer departs with a favorable impression, irrespective of the situation.
Working Hours: Full Time, 07:30 - 17:30
Key Qualifications for Customer Support Advisor:
- Exceptional telephone etiquette that is engaging, courteous, and professional
- Capability to thrive under pressure while managing multiple tasks
- Strong analytical skills and a logical approach to problem-solving
- Empathy, resilience, and adaptability to evolving circumstances
- Meticulous attention to detail and the ability to make customer-centric decisions
Benefits of Joining as a Customer Support Advisor:
- Competitive salary range of £26,000 - £32,000 based on experience
- Opportunities for professional development within a nurturing team environment
- Pathways for career advancement
- Comprehensive training and development initiatives
- A diverse and innovative workplace culture that encourages creativity
About Strukta Group Ltd:
Become part of our vibrant organization where our goal is to deliver exceptional customer service and support. We take pride in our committed team and are devoted to ongoing improvement and innovation. Our dedication to both our customers and employees distinguishes us in the marketplace.
If you believe you align with the values of a Customer Support Advisor, we invite you to explore this opportunity with us.
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