Business Service Consultant

4 days ago

Andover, Hampshire, United Kingdom Adecco Full time

Senior Service Management Consultant Opportunity

Competitive Salary: £50,000 - £60,000

Hybrid Working Arrangement

UK National Eligibility and SC Clearance Required

A leading consultancy, Adecco, is seeking multiple Senior Service Management Consultants to develop and implement Service Management and Service Integration solutions. This successful ITSM professional will thrive in a team and individual environment.

Your Role

  • Provide consultancy to deliver a comprehensive range of services for assessing, planning, designing, preparing, and deploying Service Integration blueprints.
  • Utilize a proven business change approach for implementing Service Management solutions, incorporating techniques like Service Maturity Assessment and requirements gathering.
  • Articulate business benefits to clients in pre-sales settings or during transition and transformation phases.
  • Manage and lead workshops and work streams as needed, working individually or within a larger programme team.
  • Contribute to bids and assist in presenting proposals to potential clients.
  • Oversee specific or multiple work streams and work on transition and transformation programmes resulting in the creation and activation of SIAM operating models.

Your Skills and Experience

  • Knowledge of SIAM implementation and transformation.
  • Knowledge of ISO20000, AI Ops, Cloud, SACM, Digital Service Management, and Digital Adoption.
  • Knowledge of IT service management tool suites, including those provided by ServiceNow.
  • Operational management/service delivery experience in customer and/or outsourcing environments.
  • Experience in developing core service management processes and reporting, aligned to ServiceNow and other service management tool suites.

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