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Senior Service Advisor

2 months ago

Andover, Hampshire, United Kingdom Reed Full time

We are seeking an experienced Service Advisor to join our team at Reed, a leading recruitment agency. As a Service Advisor, you will be the primary point of contact for customers seeking advice, servicing, and repairs for their vehicles.

Key Responsibilities:

  • Manage customer communication and expectations, ensuring transparency and efficiency throughout the service and repair process.
  • Provide accurate estimates and timely updates on the status of customer vehicles, ensuring seamless communication between the workshop and customers.
  • Accurately invoice and cost jobs for warranty and goodwill submissions, ensuring compliance with company procedures.
  • Present detailed invoices to customers and facilitate payment in accordance with company procedures.
  • Monitor workshop job progress, advising service reception of any delays or complications to ensure timely completion of services.
  • Offer guidance and advice on mechanical and diagnostic queries as requested by technicians, ensuring the highest level of customer satisfaction.

Benefits:

  • Competitive salary and uncapped earnings potential through commission or bonus structures.
  • Opportunities for career advancement and professional growth within the company.
  • Access to industry-leading training and development programs.
  • A comprehensive benefits package, including life assurance, employee assistance program, and more.