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Asset Servicing Client Service Associate

2 months ago

Andover, Hampshire, United Kingdom Otis Elevator Co. Full time

Job Summary:

We are seeking a highly skilled and experienced Service Manager Assistant to join our team at Otis Elevator Co. as an Asset Servicing Client Service Associate. This role will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Scheduling and Reporting: Schedule inspections, upload reports, update, and close out items via our customer portal.
  • Document Management: Upload and download various documents via email and specific customer portals.
  • Record Keeping: Maintain accurate records within our customer data portal and CRM system.
  • Team Support: Provide administrative support to the local team with contract management.
  • Customer Communication: Respond to phone calls and general enquiries from clients.

Working with the Service Delivery Manager:

The key objective is to work in partnership with the Service Delivery Manager to ensure that the business delivers and achieves a service level agreement with our clients. You will ensure customer feedback and complaints are dealt with quickly and effectively.

Requirements:

  • Proven Experience: Proven experience working with demanding clients, able to achieve KPI's focused around a high service level agreement.
  • Industry Knowledge: Knowledge of the lift equipment industry and its operations.
  • Communication Skills: Excellent communication and interpersonal skills.

About Otis Elevator Co.:

At Otis Elevator Co., we pride ourselves on delivering exceptional service and support to our clients. We are a leading provider of lift equipment and services, with a strong commitment to customer satisfaction and excellence. Our team is dedicated to providing a positive and supportive work environment, and we are looking for individuals who share our values and are passionate about delivering exceptional results.