Returns Operations Coordinator

4 weeks ago


Lewes, East Sussex, United Kingdom Search Full time
Returns Operations Coordinator - Part-time Position
Hours: 25 hours per week
Salary: £19K plus competitive company bonus

Our client has experienced substantial growth in sales over the past few years, positively impacting their Returns Operations team.

We are seeking a motivated administrator to join our client during this exciting period of expansion and technological advancement.

Key Responsibilities:

The successful candidate will oversee the management of all returns and repairs, ensuring that collections are efficiently organized.

  • Responding to customer inquiries via email or phone regarding updates
  • Issuing pro-forma purchase orders detailing faults and associated costs, and following up on overdue responses
  • Maintaining effective communication with various departments, freight companies, and sales teams, while also engaging with customers to foster strong relationships
  • Exhibiting a positive attitude towards all aspects of the role, with a strong emphasis on self-motivation as much of the work will be conducted independently
  • Taking a proactive approach to customer complaints in accordance with the Quality department's guidelines
Required Skills:
  • Proficient understanding of courier shipping programs and methodologies
  • Excellent organizational and communication abilities
  • Computer literacy (MS Word, Excel, Internet, and Email)
  • Solid knowledge of company products, systems, and policies
  • Able to lift products in compliance with manual handling regulations
  • Familiarity with ERP systems, preferably Microsoft Dynamics
  • Understanding of import and export processes
  • Capable of generating monthly Key Performance Indicators (KPIs)

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified candidates, regardless of race, gender, disability, religion/beliefs, sexual orientation, or age.



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