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Academic Programmes Coordinator

2 months ago

London, Greater London, United Kingdom Signature Recruitment Full time
Programme Officer Role

We are seeking a highly organized and communicative Programme Officer to join our client, a prestigious London university, on a temporary, full-time basis for six to eight weeks. This is a hybrid working arrangement with a minimum of two days on campus.

Key Responsibilities:
  • Manage high volumes of queries via email and directly with students, providing excellent customer service and signposting as necessary.
  • Resolve student and academic inquiries via telephone and in person, utilizing exceptional communication skills.
  • Contribute to the student journey with module, programme evaluation, and assessment processes.
  • Update spreadsheets with accuracy and attention to detail.
  • Assist with the preparation and execution of events for the academic year.
  • Work flexibly as part of a team, supporting colleagues in times of high-volume activity with other ad hoc administrative duties.
Requirements:
  • Experience in an administrative and student-facing role within a higher education setting.
  • Excellent written and verbal communication skills with a strong emphasis on exceptional customer service.
  • An enthusiastic, proactive, and positive team member with excellent time management, organizational skills, and attention to detail.
  • Highly proficient in IT systems, including Microsoft Office, and the ability to work on new systems, particularly an understanding of Student Records Systems.

This is an exciting opportunity for a personable and proactive individual with a flair for administration and good customer service to contribute to a fast-paced, busy yet vibrant academic environment.