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Customer Service Coordinator

2 months ago


Coventry, Coventry, United Kingdom Morson Talent Full time
{"title": "Customer Service Advisor", "description": "Role Overview

As a Customer Service Advisor, you will play a crucial role in ensuring the efficiency and effectiveness of our clients' Field and Contact Centre operations.

Key Responsibilities
  • Schedule customer-appointed and proactive work for our field technicians and repair crews.
  • Liaise with customers, highway authorities, and field staff teams to ensure work is completed to the highest quality standards and in compliance with local regulations.
  • Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
  • Adhere to service levels that meet customer and company expectations.
  • Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
  • Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.
Requirements
  • Strong IT skills, particularly with the Microsoft Office suite/Excel.
  • Able to work with spreadsheets and data.
  • The ability to work under pressure in a dynamic and evolving environment.
  • Excellent communication skills with a proven track record of managing customer expectations.
  • The capability to interpret and analyse complex information.
  • Experience working to service levels and individual targets.
How to Apply

If you meet the qualifications outlined above, we want to hear from you.

", "lang_code": "en"}