Customer Service Coordinator

3 weeks ago

Coventry, Coventry, United Kingdom Morson Talent Full time

Customer Service Advisor
======================

**Role Overview**
----------------

As a Customer Service Advisor, you will play a crucial role in ensuring the efficiency and effectiveness of our client's Field and Contact Centre operations. You will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.

**Key Responsibilities**
-------------------

* Schedule customer-appointed and proactive work for our field technicians and repair crews.
* Liaise with customers, highway authorities, and field staff teams to ensure work is completed to the highest quality standards and in compliance with local regulations.
* Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
* Adhere to service levels that meet customer and company expectations.
* Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
* Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.

**Requirements**
------------

* Strong IT skills, particularly with the Microsoft Office suite/Excel.
* Ability to work with spreadsheets and data.
* The ability to work under pressure in a dynamic and evolving environment.
* Excellent communication skills with a proven track record of managing customer expectations.
* The capability to interpret and analyse complex information.
* Experience working to service levels and individual targets.

**How to Apply**
---------------

If you meet the qualifications outlined above, we want to hear from you. Please note that this role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.

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