Quality Customer Service Lead

3 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time
Quality Customer Experience Coordinator

An exciting opportunity has arisen at North Lincolnshire Council for a Quality Customer Experience Coordinator to join the team on a temporary basis to cover maternity leave.

The role of a Quality Customer Experience Coordinator is to proactively develop and implement a quality, customer-focused experience. The successful candidate will lead the front of house team to ensure that customers are greeted in a friendly, welcoming environment and will be instrumental in developing and promoting excellence in customer service within the North Lincolnshire leisure centres and hub models.

Key Responsibilities:

  • Lead a professional high-performing team to deliver exceptional customer service.
  • Develop and implement customer insight to improve service and drive business growth.
  • Plan and monitor performance against agreed indicators to ensure continuous improvement.
  • Familiarity with CRM systems and practices to enhance customer engagement.

About the Role:

This is an excellent opportunity for a motivated and experienced individual to make a real impact on customer service excellence in North Lincolnshire. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.



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