Customer Service Team Lead

1 week ago


Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join our team at North Lincolnshire Council. The successful candidate will be responsible for developing and implementing a quality customer-focused experience, leading the front of house team to ensure excellent customer service.

Key Responsibilities:

  • Develop and implement a quality customer-focused experience.
  • Lead the front of house team to ensure excellent customer service.
  • Develop and promote excellence in customer service within North Lincolnshire leisure centres and hub models.
  • Plan and monitor performance against a range of agreed indicators.
  • Familiarity with CRM systems and practices.

Requirements:

  • Experience of leading and developing a professional high-performing team.
  • Experience of developing, implementing, and acting on customer insight to improve service.


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