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IT Support Specialist
2 months ago
We are a leading global technology company, home to over 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.
This mindset enables us to deliver game-changing feats and better our world in the process.
As a member of our on-site support teams across EMEA, you will be primarily focused on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service.
You will deliver an excellent local customer experience through strong technical skills and understanding of the client site, environment, technology, and culture.
Key Responsibilities:
- Perform timely resolution of workstations, mobile, hardware and software problems within SLAs through effective use of experience, knowledge, and technical resources through a ticketing system.
- Deep knowledge of ServiceNow would be a real advantage.
- Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
- Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services).
- Conforms to international key IT processes such as support, change and asset management (ITIL).
- Working on customer site, be flexible for travelling to other sites on demand.
Requirements:
- BS / BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
- 3 years of technical experience in IT technical support and/or IT Service Delivery.
- Site specific language (site dependant) and English is required.
- A Technical Certification (Microsoft / HP / Dell / CISCO).
- ITIL Certification.
- Microsoft Certified Professional (MCP) or better.
