Ice Rink Operations Manager

4 days ago

Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

About LaplandUK

LaplandUK is a pioneering immersive theatrical production that brings to life the mythical Elven world of Father Christmas. We pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.

Job Overview

We are seeking an experienced and skilled Ice Rink Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of Father Christmas' Frozen Pond, a free-to-use Ice Rink located at the heart of the Lapland experience.

Key Responsibilities

  • Manage a safe and best-in-class operation, strictly in-line with approved policy, processes and instruction
  • Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision
  • Have a thorough working knowledge of the relevant areas of operation in order to effectively troubleshoot and problem solve
  • Ensure consistent and accurate daily reporting of operational KPI's to Head Office and the wider Lapland operations teams
  • Act as a champion for the 'Lapland Accessibility and Inclusion' policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes
  • Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems
  • Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner

Team Management

  • Work closely with the Ice Rink Operations Manager and the wider Ice Rink teams to ensure that the staffing of areas is consistently at the right level
  • Establish, lead and maintain a professional and positive working culture within the Ice Rink Operations teams, acting as a role model for direct and indirect reports at all times
  • Ensure that team attendance is high, managing absence in a timely and effective manner in accordance with company policy

Health and Safety

  • Ensure a safe and secure environment for both colleagues and guests
  • Assist the Management Team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times
  • Report any health and safety accidents or near-misses into Event Control

Training

  • Attend training as determined by the business
  • Conduct delegate training assessments and validations, having overall accountability that all team members within the Ice Rink operation are trained effectively with the required documentation complete
  • Train new Ice Rink colleagues 'on the job' during the run of the live experience

Knowledge, Skills & Experience

  • Essential Experience:
    • Minimum one year working as a manager in a customer operations environment
    • Strong working knowledge of best Health and Safety practices
    • Experience co-ordinating teams within a guest-facing operation
  • Desirable Experience:
    • A background in Ice Rink operations is desirable, but not essential
    • A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers)

Benefits

  • Competitive day rate
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Free Parking
  • Shuttlebus (from station to event site)

  • Ice Rink Operations Manager

    7 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at LaplandUK. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our Ice Rink, located in the heart of our Elven Village.Key ResponsibilitiesOperations ManagementManage a safe and best-in-class...

  • Ice Rink Operations Supervisor

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our mission is to deliver a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in the safe and...

  • Ice Rink Operations Supervisor

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our mission is to deliver a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in the safe and...

  • Ice Rink Operations Supervisor

    7 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKWe are a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our mission is to deliver a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in the safe and...

  • Ice Rink Operations Supervisor

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our company prides itself on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in...

  • Ice Rink Operations Supervisor

    1 week ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our company prides itself on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in...

  • Ice Rink Operations Leader

    4 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job OverviewABOUT LAPLANDUKLaplandUK is an innovative immersive theatrical experience that brings to life the enchanting world of Father Christmas, inspired by the original tales of Mike and Alison Battle. We are dedicated to creating unforgettable moments for families, inviting them into our magical realm.POSITION SUMMARYThe Ice Rink Operations Leader plays...

  • Elven Village Operations Coordinator

    7 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at LaplandUK. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our Ice Rink, located at the heart of our Lapland experience.Key ResponsibilitiesOperations ManagementManage a safe and best-in-class...

  • Frozen Pond Experience Manager

    1 week ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our company prides itself on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in...

  • Frozen Pond Experience Manager

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive theatrical productions, bringing to life the mythical Elven world of Father Christmas. Our company prides itself on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Job OverviewThe Ice Rink Operations Supervisor plays a critical role in...

  • Frozen Pond Supervisor

    7 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at LaplandUK. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our Ice Rink, located in the heart of our Elven Village.Key ResponsibilitiesOperations ManagementManage a safe and best-in-class...

  • Part-time Christmas Assistant

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom We Are Thyme Ltd Full time £12

    Job Title: Part-time Christmas AssistantJob Summary:We Are Thyme Ltd is seeking a Part-time Christmas Assistant to join our team at Lapland. As a Part-time Christmas Assistant, you will be responsible for ensuring the safety and enjoyment of our guests at the ice rink.Key Responsibilities:Safety Management: Manage the safety of the ice rink, ensuring guests...

  • Part-time Christmas Assistant

    7 days ago

    Ascot, Windsor and Maidenhead, United Kingdom We Are Thyme Ltd Full time £12

    Job Title: Part-time Christmas AssistantJob Summary:We Are Thyme Ltd is seeking a Part-time Christmas Assistant to join our team at Lapland. As a Part-time Christmas Assistant, you will be responsible for ensuring the safety and enjoyment of our guests at the ice rink.Key Responsibilities:Safety Management: Manage the safety of the ice rink, ensuring guests...

  • Restaurant Operations Manager

    2 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Fego Operations Ltd Full time

    About Fego Operations LtdWe are a dynamic and fast-paced restaurant company, operating a chain of casual dining restaurants with a warm and welcoming atmosphere.Our restaurants are known for their delicious food, friendly service, and relaxed environment, making them a popular choice for both locals and visitors.We are seeking an experienced and skilled...

  • Restaurant Operations Manager

    2 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Fego Operations Ltd Full time

    About Fego Operations LtdWe are a dynamic and fast-paced restaurant company, operating a chain of casual dining restaurants with a warm and welcoming atmosphere.Our restaurants are known for their delicious food, friendly service, and relaxed environment, making them a popular choice for both locals and visitors.We are seeking an experienced and skilled...

  • Operations Manager

    1 week ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job OverviewLaplandUK is a leading provider of immersive experiences, transporting families into a magical world. As an Area Operations Manager, you will play a critical role in delivering a world-class experience for our guests.Key ResponsibilitiesManage a safe and efficient operation, ensuring compliance with approved policies and procedures.Lead and...

  • Event Operations Manager

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27

    Job SummaryLaplandUK is seeking an experienced Event Operations Manager to lead and inspire our operational and performance teams, ensuring a world-class experience for our guests. As a key member of our team, you will be responsible for managing the entire Father Christmas operation, from guest journey to delivery of personalized audiences.Key...

  • Event Operations Manager

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27

    Job SummaryLaplandUK is seeking an experienced Event Operations Manager to lead and inspire our operational and performance teams, ensuring a world-class experience for our guests. As a key member of our team, you will be responsible for managing the entire Father Christmas operation, from guest journey to delivery of personalized audiences.Key...

  • Event Operations Manager

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job Summary:LaplandUK is seeking an experienced Event Operations Manager to lead and inspire our operational and performance teams, ensuring a world-class experience for our guests. As a key member of our team, you will be responsible for managing the entire Father Christmas operation, from guest journey to delivery of personalized audiences.Key...

  • Event Operations Manager

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job Summary:LaplandUK is seeking an experienced Event Operations Manager to lead and inspire our operational and performance teams, ensuring a world-class experience for our guests. As a key member of our team, you will be responsible for managing the entire Father Christmas operation, from guest journey to delivery of personalized audiences.Key...