Front Office Operations Manager

2 weeks ago

Harrogate, North Yorkshire, United Kingdom RBH Full time
{"title": "Reception Manager Role Overview", "content": "

As a Reception Manager at The Crown Hotel, you will be responsible for overseeing the entire Front Office operation and team, ensuring high standards of service are consistently delivered. You will also manage rotas and control relevant costs, reporting to the Operations Manager.

Key Responsibilities:

  • Lead and develop a high-performing Front Office team
  • Manage front desk operations, including check-in, check-out, and guest services
  • Monitor and control costs, ensuring efficient use of resources
  • Develop and implement strategies to improve guest satisfaction and loyalty

Requirements:

  • Proven experience in a Front Office leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Equal Opportunities:

RBH Hospitality Management is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional guest experiences.

", "title2": "About The Crown Hotel", "content2": "

The Crown Hotel is a 4-star hotel located in the heart of Harrogate, offering luxurious accommodations and exceptional service. With a rich history dating back over 300 years, our hotel combines beautiful surroundings with modern amenities and a warm welcome.

Our hotel features 115 individually styled guestrooms, a restaurant, and a brasserie, as well as 7 conference rooms and event spaces. We pride ourselves on our commitment to customer service and our dedication to creating memorable experiences for our guests.

", "title3": "Why Work at RBH?", "content3": "

At RBH Hospitality Management, we believe in putting our people first. We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional guest experiences and is committed to excellence in every aspect of our business.

We are proud to be a Top 30 Best Places to Work in Hospitality, recognized for our commitment to diversity, inclusion, and employee well-being. Join our team and be part of a company that values its people and is dedicated to making a difference in the hospitality industry.

", "lang_code": "en-US"}

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