Front Office Operations Manager

2 days ago


Harrogate, North Yorkshire, United Kingdom RBH Full time
About the Role

We are seeking an experienced Front Office professional to join our team as a Reception Manager at The Crown Hotel. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service, managing the reception area, and ensuring a seamless guest experience.

Key Responsibilities
  • Oversee the Front Office operation and team, ensuring high standards of service are consistently delivered.
  • Manage rotas and control relevant costs to optimize efficiency and profitability.
  • Develop and empower your team to provide exceptional customer service and achieve business objectives.
What We Offer
  • A competitive salary from £28,000 per annum.
  • A comprehensive benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, pension, and free meals on duty.
  • Opportunities for career progression and professional development.
About Us

The Crown Hotel is a 4-star hotel located in the heart of Harrogate, offering luxurious accommodation, fine dining, and exceptional service. We are committed to providing a warm and welcoming environment for our guests and employees alike.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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