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Office Operations Manager
2 months ago
Company Overview: Lucy Walker Recruitment is seeking a talented and motivated individual to take on the role of Office Operations Manager. This position is crucial for the effective management of our serviced office environment.
Role Summary: The Office Operations Manager will be responsible for the seamless operation of the office, ensuring that all services are delivered to the highest standards. This role requires a proactive leader who can inspire a team of customer service professionals.
Key Responsibilities:
- Lead and mentor a team of customer service representatives, focusing on recruitment, daily management, and operational excellence.
- Ensure exceptional levels of client support and satisfaction, fostering a welcoming and collaborative atmosphere.
- Oversee all aspects of office services, including reception, mail handling, client assistance, and vendor management.
- Coordinate office relocations and enhancements, maintaining clear communication with all stakeholders.
- Ensure adherence to health and safety standards within the office environment.
- Organize community-building events to enhance interaction among clients and promote networking opportunities.
- Provide regular updates to senior management regarding performance metrics, client feedback, and areas for improvement.
Qualifications:
- Experience in Office Management, Facilities Management, or a leadership role in Retail or Hospitality.
- Strong communication and interpersonal skills with a commitment to delivering outstanding customer service.
- Proficiency in office software applications, including Microsoft Office and CRM systems.
This position offers a fantastic opportunity for the right candidate to thrive in a dynamic environment. If you possess the relevant experience and skills, we encourage you to consider this role.
