Technical Support Specialist

6 days ago


Glasgow, Glasgow City, United Kingdom Peak Scientific Instruments Ltd Full time

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Peak Scientific Instruments Ltd. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers worldwide.

Key Responsibilities

  • Carry out routine maintenance, emergency repairs, installations, and training to ensure total customer satisfaction.
  • Respond effectively and professionally to all customer requests, ensuring that HQ Technical Support is informed to record onto the Service Management System.
  • Provide clear and accurate service reports for all work carried out.
  • Maintain personal stock of parts and carry out inventory checks as requested.
  • Take the initiative to continually enhance and develop knowledge and understanding of the complete product range.
  • Establish an effective relationship with Technical Support to ensure a high level of communication and co-operation for all aspects of customer and product support.
  • Take the lead in more complex installations involving third-party products.

Requirements

  • Good practical skills with a methodical approach to resolving problems.
  • A complete and detailed understanding of pressure systems and transportable gases.
  • Self-motivation and the ability to work with minimal supervision.
  • Ability to learn new skills.
  • Ability to work under pressure against tight deadlines.
  • Strong communication and interpersonal skills.
  • Good organisational skills.

About Us

Peak Scientific Instruments Ltd is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries. With over 20 years of sustained growth, we have firmly established ourselves as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing.

Our Culture

We are a rapidly expanding technology manufacturing business with a very energised and challenging environment. If you are a motivated and skilled individual who is looking for a new challenge, please click the Apply button to learn more about this exciting opportunity.



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