Guest Services Associate

4 weeks ago


Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality EMEA is a prominent division of the global Aimbridge Hospitality brand, managing a diverse portfolio of over 1,600 hotels and resorts worldwide. Our partnerships include renowned brands such as Hilton, Accor, Marriott, and IHG, alongside a variety of independent hotels.

What We Offer

Joining the Aimbridge team comes with a range of benefits designed to enhance your work experience:

  • Access to hotel discounts across our portfolio – including staff rates and up to 50% off on food, beverages, and spa services.
  • Wagestream – enabling you to access up to 40% of your earned pay and set up automatic savings for your financial wellness.
  • 24/7 availability of our employee assistance program.
  • Career and lifestyle breaks – allowing you to take time off for significant life events.
  • Volunteer days – offering up to two days per year to support a charity of your choice.

Your Role

As a Receptionist, you will serve as the initial and final point of contact for our guests, ensuring a seamless check-in and check-out experience. You will keep the Front Office Manager informed of any pertinent feedback from guests and other departments. Your role will involve maximizing room occupancy and utilizing up-selling techniques to promote hotel services and amenities. Adherence to hotel security protocols, fire regulations, and health and safety legislation is essential.

What We Seek

To excel in this position, you should be dedicated to delivering an outstanding guest experience and embodying our brand standards. At Aimbridge, we value personality, so it is important that you bring enthusiasm and a genuine passion for hospitality to the role.



  • Inverness, Highland, United Kingdom Leonardo Hotel Inverness Full time

    Join Our Team as a Hospitality Service AssociateBe Authentic - Be a Dynamic Team Contributor - Be LeonardoAre you equipped with the necessary qualifications and skills for this position? Discover more below.As a Hospitality Service Associate, you will represent the hotel, and we encourage you to bring your warm and welcoming demeanor to work each day....


  • Inverness, Highland, United Kingdom Lochardil Full time

    About Lochardil HouseLochardil House, a distinguished member of the Highland Coast Hotels collection, stands as a remarkable representation of Scottish heritage and architectural beauty. This historic estate, with its origins in the 19th century, is enveloped by picturesque gardens and scenic hills, providing a tranquil and sophisticated backdrop for a...


  • Inverness, Highland, United Kingdom Caledonian Sleeper Full time

    Guest Service Centre Team LeaderCaledonian Sleeper – Inverness Permanent, Full Time, 37.5 hours per weekAt Caledonian Sleeper, we have an exciting opportunity for a Guest Service Centre Team Leader to join the team in Inverness. The key purpose of this role is to coordinate the daily operation of the Guest Service Centre (GSC), ensuring effective resource...


  • Inverness, Highland, United Kingdom Lochardil Full time

    About Lochardil HouseLochardil House, a distinguished member of the Highland Coast Hotels collection, is a remarkable establishment that embodies the essence of Scottish heritage and architectural beauty. Set against the breathtaking backdrop of Inverness, this historic mansion from the 19th century offers a unique blend of charm and modern amenities....


  • Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

    **About Aimbridge Hospitality**Aimbridge Hospitality is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We are a division of the global Aimbridge Hospitality brand, overseeing a diverse portfolio of properties, including big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and...


  • Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

    **About Aimbridge Hospitality**Aimbridge Hospitality is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We are a division of the global Aimbridge Hospitality brand, overseeing a diverse portfolio of properties, including big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and...


  • Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

    **About Aimbridge Hospitality**Aimbridge Hospitality is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We are a division of the global Aimbridge Hospitality brand, overseeing a diverse portfolio of properties, including big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and...


  • Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

    **About Aimbridge Hospitality**Aimbridge Hospitality is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We are a division of the global Aimbridge Hospitality brand, overseeing a diverse portfolio of properties, including big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and...


  • Inverness, Highland, United Kingdom whitbread Full time

    We are seeking a skilled and friendly Front Desk Associate to join our team at Whitbread. As the welcoming face of our hotel, you will use your excellent customer service skills to ensure guests have a pleasant stay. Whether it's greeting them with a warm smile or assisting the housekeeping team in preparing rooms, your role is crucial in creating a positive...

  • Front Desk Associate

    2 weeks ago


    Inverness, Highland, United Kingdom whitbread Full time

    We are seeking a skilled and friendly Front Desk Associate to join our team at Whitbread. As the welcoming face of our hotel, you will use your excellent customer service skills to ensure guests have a pleasant stay. Whether it's greeting them with a warm smile or assisting the housekeeping team in preparing rooms, your role is crucial in creating a positive...

  • Hotel Manager

    5 days ago


    Inverness, Highland, United Kingdom Leonardo Hotel Inverness Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Leonardo Hotel Inverness. As an Operations Manager, you will play a key role in ensuring the smooth operation of our hotel, leading a team of staff to deliver exceptional guest experiences.Key ResponsibilitiesLead a team of staff to deliver high-quality guest servicesDevelop...

  • Hotel Manager

    7 days ago


    Inverness, Highland, United Kingdom Leonardo Hotel Inverness Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Leonardo Hotel Inverness. As an Operations Manager, you will play a key role in ensuring the smooth operation of our hotel, leading a team of staff to deliver exceptional guest experiences.Key ResponsibilitiesLead a team of staff to deliver high-quality guest servicesDevelop...


  • Inverness, Highland, United Kingdom Trulieve Full time

    Job Summary:The Dispensary Associate is a key member of the Trulieve team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients. As a Dispensary Associate, you will be the face of our brand, and your primary function will be to facilitate customer purchases while providing a high level of customer...


  • Inverness, Highland, United Kingdom Trulieve Full time

    Job Summary:The Dispensary Associate is a key member of the Trulieve team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients. As a Dispensary Associate, you will be the face of our brand, and your primary function will be to facilitate customer purchases while providing a high level of customer...


  • Inverness, Highland, United Kingdom Farmfoods Full time

    Part-Time Sales Associate OpportunitiesWe are seeking dedicated part-time sales associates to support our retail operations. Various flexible part-time contracts are available with a range of shift options.Compensation, Hours, and Perks:£9.40 per hour for ages 16-20£11.54 per hour for ages 21+Guaranteed minimum hours each weekOpportunities for overtime6...


  • Inverness, Highland, United Kingdom Aramark Full time

    Customer Service AssociateJob Type: Full Time / Part Time - Zero HoursEmbark on Your Career with AramarkAre you enthusiastic about working in a vibrant and engaging atmosphere as part of a team?Seeking a flexible part-time role that adapts to your availability?Excited to be part of a fantastic team and a company that offers numerous opportunities across the...


  • Inverness, Highland, United Kingdom Farmfoods Full time

    Part-Time Retail Associate OpportunitiesWe are seeking dedicated part-time retail associates to support our operations. Multiple part-time contracts are available with various shift patterns to suit your availability.Compensation, Hours, and Perks:£9.40 per hour for ages 16-20£11.54 per hour for ages 21 and olderGuaranteed minimum hours each...


  • Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

    Job Summary:Aimbridge Hospitality is seeking a highly motivated and customer-focused Food and Beverage Team Member to join our team at Mercure Inverness Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery in our food and beverage outlets.Key...


  • Inverness, Highland, United Kingdom Aimbridge Hospitality Full time

    Job Summary:Aimbridge Hospitality is seeking a highly motivated and customer-focused Food and Beverage Team Member to join our team at Mercure Inverness Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery in our food and beverage outlets.Key...


  • Inverness, Highland, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and friendly Customer Service Representative to join our team at Premier Inn in Inverness. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Provide warm and welcoming...