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Account Research Specialist I
2 months ago
At TSYS Managed SVCS EMEA, LTD (GB), we are driven by our passion for delivering best-in-class payment technology and software solutions. Our dynamic team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.
Job Summary
We are seeking a highly skilled Account Research Specialist to join our team. As an Account Research Specialist, you will be responsible for researching and responding to customer requests related to cardholder/corporate accounts, ensuring compliance with client, regulatory, and Association rules and regulations.
Key Responsibilities
- Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts.
- Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.
- Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action.
Requirements
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Desired Skills and Capabilities
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
- Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems.
- Communication skills - Frequent written and verbal communication with cardholders, clients and vendors.
- Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance.
