Account Research Specialist

3 weeks ago


Coventry, Coventry, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full time

At TSYS Managed SVCS EMEA, LTD (GB), we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. As an Account Research Specialist, you'll play a vital role in helping us achieve our goals.

Key Responsibilities

You'll be responsible for researching and responding to customer requests related to cardholder and corporate accounts, ensuring compliance with client, regulatory, and Association rules and regulations. You'll utilize your extensive knowledge of banking products and services to research, update, and document cardholder accounts, recognizing potential fraud, credit, collection, and chargeback issues and forwarding them to the appropriate department.

What You'll Do

  • Become familiar with client products and services while assisting with routine updates and documentation of cardholder/corporate accounts.
  • Assist in determining and recognizing the basis of cardholder requests that involve potential fraud, credit, collection, or chargeback issues and forward to the appropriate department for resolution.
  • Follow client standards, policies, procedures, regulations, and Association requirements to prevent violations and punitive financial action.

Requirements

To be successful in this role, you'll need:

  • A High School Diploma or Equivalent
  • No relevant experience is typically required

Desired Skills and Capabilities

We're looking for individuals with:

  • Acquired job skills and knowledge of company policies and procedures
  • Ability to work on routine to semi-routine assignments with limited decision-making
  • Strong communication skills for frequent written and verbal communication with cardholders, clients, and vendors
  • Knowledge of government regulations, client policies, and Association compliance


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