Account Research Specialist

1 month ago


Coventry, Coventry, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full time

At TSYS Managed SVCS EMEA, LTD (GB), we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. As an Account Research Specialist, you'll play a critical role in helping us achieve our goals.

Key Responsibilities:

As an Account Research Specialist, you'll be responsible for researching and responding to customer requests related to cardholder and corporate accounts. You'll utilize your extensive knowledge of banking products and services to research, update, and document cardholder accounts, ensuring compliance with client, regulatory, and Association rules and regulations.

What You'll Do:

  • Assist with routine updates and documentation of cardholder/corporate accounts, including name/address changes and returned mail.
  • Recognize potential fraud, credit, collection, and chargeback issues and forward them to the appropriate department for resolution.
  • Follow client policies and procedures to validate report disputes from credit bureau systems.

What We're Looking For:

We're seeking a highly motivated and detail-oriented individual with excellent communication skills and a strong knowledge of government regulations, client policies, and Association compliance. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply.

Requirements:

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required

Preferred Qualifications:

We're open to considering candidates with relevant experience and skills in payment technology, customer service, and data analysis.



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