HR Case Manager

1 week ago


Maidstone, Kent, United Kingdom New Ventures Recruitment Ltd Full time
HR Case Manager - Expert Advisor

We are seeking an experienced HR Case Manager to provide expert advice and guidance to managers on complex matters, such as capability, serious conduct, employee relations, and suspensions and investigations management.

As an HR Case Manager, you will support and guide managers in the day-to-day case management of serious/complex employment issues, providing expert advice and guidance on complex HR matters.

Purpose of Role
  • Provide expert advice and guidance to managers on complex HR matters, ensuring compliance with relevant laws and regulations.
  • Review investigation reports and complex letters or communications, providing recommendations for improvement.
  • Support managers in the day-to-day case management of serious/complex employment issues, ensuring timely and effective resolution.
Key Accountabilities/Tasks
  • Manage a portfolio of HR cases, scheduling and prioritizing activities based on the needs of each case and applicable deadlines or timescales.
  • Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, ensuring effective communication and resolution.
  • Review and prepare letters/documents in readiness for and after formal hearings, ensuring accuracy and compliance.
  • Record cases accurately on the Case Management System, ensuring data integrity and accessibility.
  • Coach managers in aspects of people management, including communication, robust decision-making, fairness, and consistency, ensuring a positive and productive work environment.
Requirements
  • Proven track record of managing a range of complex HR cases, with a strong understanding of relevant laws and regulations.
  • Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation, with the ability to apply this knowledge in a practical context.
  • Confident communication with people at all levels, with the ability to build strong relationships and provide effective support.
  • Demonstrate strong partnership working with a variety of stakeholders, including managers, employees, and external partners.
  • Ideal CIPD qualification (Level 7), with a strong understanding of HR principles and practices.

New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency for this vacancy.


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