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HR Case Manager

3 months ago

Maidstone, Kent, United Kingdom Horizon Recruitment Solutions Full time

HR Case Manager - Remote

Full Time - Permanent

Covering Kent and East Coast region

Up to 43K, plus Company Car and Company Benifits

We are currently recruiting for a Field Based HR Case Manager to support our client's business, based in and around the Kent / South East Coast Region.

You will need to be CIPD level 5 or above to apply and will be responsible for providing a professional, proactive person with excellent communication and written skills to liaise with all levels across the business. The role will give you in-depth exposure to many complex people matters. The candidate will need to have experience in managing numerous HR Cases.

The successful candidate will be managing a portfolio of cases, providing advice and guidance to managers on complex matters, and focusing on the best outcome for both colleagues and the business. You will be required to deal with serious conduct matters, employee relation issues, employee concerns and capability. This will include thorough investigations and suspension where required.

Working to strict deadlines and timescales is imperative, therefore strong time management skills are required.

Provide face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations

Ensure good employment practice through the provision of clear advice and guidance in line with the company HR policies, procedures, and guidelines

Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.

Work autonomously whilst using your own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required

Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required

Ensure all case management details are recorded accurately on the System and that cases are managed pro-actively and driven through to conclusion and that ensuring personnel database reflects accurately

MEASURES

  • Accurate, considered diary management
  • Compliance with HR policy and legislation /processes
  • Risk analysis
  • SLAs met
  • People's issues successfully dealt with by the line with appropriate support
  • Accurate and timely completion of case management administration

SKILLS

  • Ability to work remotely, autonomously and use own initiative
  • A confident manner in dealing with a diverse range of people, using good interpersonal and credible influencing skills.
  • Commercial acumen
  • Effective stakeholder management with excellent verbal and written skills which can be tailored to be reflective of the audience
  • Ability to quickly forge relationships, win the trust and build confidence
  • Managing conflict
  • Ability to analyse complex issues and provide practical and creative solutions
  • Ability to prioritise work under pressure
  • Good questioning and listening skills
  • Proficient with and comfortable using telephony and multiple technology platforms
  • Self-management whilst maintaining one team ethos
  • Ability to always maintain confidentiality

To apply you will need to have a proven track record of dealing with complex HR cases, be able to demonstrate good knowledge of current employment law and legislation, and have the relevant CIPD qualification.

Salary is up to 43k and is a field-based role.

Excellent benefits, inc 25 days hols + bank holidays, company discounts, company car,

Horizon Recruitment is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy