Employee Relations Advisor
7 days ago
We are excited to be recruiting for an Employee Relations Specialist to join our People Team at Connells Group HQ.
Your primary objective will be to deliver a first-class customer-focused Employee Relations service by providing specialist support and advice, predominantly over the telephone, to colleagues throughout our business.
The type of support provided is diverse, for example, one minute providing coaching to line managers on how to approach a difficult conversation and the next providing expert input to a challenging case.
The team are also responsible for up-skilling their ER Advisory colleagues, so that as many questions and queries can be answered and dealt with at first point of contact.
This role would suit someone who may be in a ER advisory role currently or HR advisor role and want to develop their career within Employee Relations.
Key Responsibilities- Employee Relations Case Management: Resolving and responding to employee relations-related queries escalated from the ER Advisory team, or via the ER Manager, ensuring all query resolutions are captured and resolved.
- Collaboration and Support: Working closely with the other ER Specialists and ER Advisory team, applying relevant employee relations approaches and solutions, in line with our ER / People support model, to provide clarity and support to our Managers, business leaders, and teams.
- Coaching and Advice: Consistently delivering a professional and proactive approach, enabling managers to achieve their objectives, through coaching, and the provision of ER advice that is prompt, persuasive, effective, and evaluates risk. This will include areas such as: Performance Management, Disciplinary, Grievance, Absence Management, Diversity, Tribunals, etc.
- Training and Development: Providing training to the ER Advisors, being a role model, and offering support and guidance where appropriate.
- Policy and Procedure Implementation: Supporting changes to and/or the implementation of any new ER policies and procedures. Working collaboratively with colleagues to ensure full understanding and embedding of new ways of working.
- Service Improvement: Proactively identifying trends and opportunities to improve the ER support and service for our people. Working collaboratively with colleagues to use this insight to evolve and develop ER approaches and solutions.
- Employment Tribunal Support: Working closely with colleagues in the People Team, business teams for Employment Tribunal cases; gathering information, managing, and coordinating all activity required throughout the process.
- Organizational Change Support: Working in collaboration with our Group Organizational Change Team on Group-wide project implementation.
- Values and Behaviours: Acting as a visible advocate and role model, creating an environment where our values are consistently demonstrated through your own and colleague's behaviours.
- Employee Relations Experience: Employee Relations case management experience including disciplinary, grievance, performance, absence, ill health, flexible working, redundancy, contractual changes, management of Employment Tribunal Claims.
- Coaching and Influencing: Ability to successfully coach and influence colleagues.
- Flexibility and Pragmatism: Flexibility and pragmatism and the ability to deal with ambiguity and changing circumstances, whilst maintaining focus on goals.
- Communication Skills: Excellent written and oral communication skills, with the ability to present clear, well-structured work.
- Decision Making: The ability to make logical, well-balanced, and reasoned decisions.
- Organizational Values: A commitment to organisational values and behaviours which underpin the culture.
- Planning and Organisation: Planning and organisational skills to ensure delivery of results.
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