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Resident Experience Coordinator
2 months ago
Job Title: Front of House Representative
Job Type: Full-time
Company: Ritz Recruitment Limited
Location: Manchester City Centre
Job Summary:
We are seeking a highly skilled and experienced Front of House Representative to join our team. As a Front of House Representative, you will be responsible for ensuring a high level of customer service and satisfaction for our residents. You will be the first point of contact for residents and will be responsible for resolving any issues or concerns they may have.
Key Responsibilities:
- Provide exceptional customer service to residents, responding to their queries and resolving any issues in a timely and professional manner.
- Ensure a clean and tidy environment is maintained for all residents and team members.
- Coordinate day-to-day operations, ensuring quality service delivery is met and exceeded.
- Organize and book maintenance works for residents and the building, ensuring that all necessary details are communicated to residents.
- Manage resident parcels and assist with missing queries.
- Raise and process invoices to ensure a smooth operation of payments and deliveries.
- Communicate clearly with residents, contractors, and team members on shift.
- Monitor security, including GDPR, building walks, and access into the building to create a safe environment for all residents and staff.
- Report incidents/accidents onto the correct system and inform your manager of any serious reports.
- Be proactive and use initiative to organize daily operations and have attention to detail on all aspects of the role.
- Organize and be involved in resident events, creating a dynamic community.
- Conduct weekly and monthly Health and Safety checks.
Requirements:
- People and interpersonal skills.
- Experience of working in a similar front of house role or customer services environment.
- A good level of education with strong written and verbal communication skills.
- Good level of computer literacy, including Microsoft Word, Excel, and Outlook.
- Excellent communication skills and the ability to display sensitivity and understanding of residents' needs.
- Excellent customer relations skills, a sense of humor, and plenty of energy and enthusiasm.
- Must be proactive and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident, and outgoing nature.
- Well-organized, ability to problem-solve, and works under pressure.
- Able to demonstrate an organized and professional approach and ability to prioritize.
- A great team player who takes ownership and responsibility.
- A logical thinker who is able to spot errors and resolve issues.
- A sound understanding of Health and Safety principles, methods, and assessments (desirable).
